Got Questions? We've Got Answers.

Here are some of our most frequently asked questions. If you can't find the answer you're looking for, please don't hesitate to contact us directly!

📋 Booking & Logistics

What is your service area?

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We are based in Greater Toronto Area (GTA) and proudly serve the entire and surrounding regions. Depending on the distance from our home base, a travel fee may apply, which will be clearly outlined in your quote.

How much space do you need for the setup?

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For an ideal and safe experience, we recommend a clear, open indoor area suitable for the event. This ensures players have enough room to move freely without bumping into any obstacles. We can be flexible, so please discuss your venue with us.

What do we need to provide for the event?

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All we need from you is the designated space and access to a standard electrical outlet for each VR station. We bring everything else: the headsets, the content, the sanitation station, and our expert guides!

How much does it cost?

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Our pricing is based on the package you choose, which includes the number of headsets and the duration of the event. Please see our Events Page or Education Page for package details, or fill out our quote request form for a personalized estimate.

How do I book your services?

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The first step is to fill out our simple quote request form on the contact page. We'll get back to you within one business day to confirm availability, discuss your needs, and provide a detailed quote. Once you're ready to proceed, we'll send a service agreement to lock in your date!

🎮 The VR Experience

What if my guests have never used VR before?

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That's our specialty! The vast majority of guests we serve are first-timers. Our friendly on-site guides are experts at providing simple, step-by-step instructions to make sure everyone feels comfortable, confident, and ready to have fun in just a minute or two.

Can you wear glasses with the VR headsets?

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Yes! Most standard-sized prescription glasses fit comfortably inside the headsets. Our guides can assist with adjusting the headset for a perfect fit, and for larger frames, we can provide a spacer to ensure comfort.

Is VR suitable for children? What's the minimum age?

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While many of our experiences are family-friendly, we adhere to the headset manufacturer's recommendation that users be 13 years of age or older. This is due to the ongoing visual development of younger children.

Will VR cause motion sickness?

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While a small percentage of people can be sensitive to VR, it is rare with modern headsets and the high-quality experiences we have chosen. We proactively prevent this by selecting comfortable, stationary games for first-timers and encouraging short breaks. Our guides are trained to spot any discomfort and can immediately switch the experience if needed.

🛡️ Safety & Technical Details

How do you clean the equipment between users?

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Our hygiene protocol is extremely thorough. We meticulously disinfect all headsets and controllers with medical-grade wipes after every single use. We also utilize UV-C sanitizers for an extra layer of sterilization. You can read a full breakdown of our process on our dedicated Safety & Hygiene page.

What kind of VR headsets do you use?

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We use professional-grade, untethered (wireless) headsets like the Meta Quest series. This means no clumsy wires to trip over, allowing for a safer and more immersive experience for your guests.

Do you need to connect to our Wi-Fi?

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For most of our events, Yes. Our entire library of curated games and experiences is pre-loaded onto the headsets, ensuring a seamless and reliable experience. If you have a specific request for an online multiplayer game, we will discuss any internet requirements with you during the planning stage.

💰 Pricing & Service Areas in the GTA

What's included in your mobile VR rental packages?

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Every XTREME VR package includes professional VR headsets (Meta Quest 3), all controllers and equipment, expert VR guides for the entire duration of your event, complete setup and takedown service, thoroughly sanitized equipment between every use, and access to our curated library of age-appropriate VR experiences. We bring everything needed for an amazing virtual reality experience to your location anywhere across Toronto, Mississauga, Brampton, Vaughan, Markham, and the Greater Toronto Area.

Do you offer discounts for schools or large corporate groups?

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Yes! We offer special educational pricing for Ontario schools and curriculum-aligned VR programs. For large corporate events, multi-day bookings, or organizations booking multiple VR sessions, we can create custom packages with volume discounts. Contact us with your specific needs, group size, and location in the GTA for a personalized quote that fits your budget.

What specific areas do you serve in the Greater Toronto Area?

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We provide mobile VR services throughout the entire Greater Toronto Area including Toronto (all neighborhoods - downtown, North York, Scarborough, Etobicoke), Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Oakville, Burlington, Milton, Ajax, Pickering, Whitby, and Oshawa. Based in Mississauga, we can easily reach any location across the GTA. Travel fees may apply for locations outside our core service area. Contact us to confirm coverage for your specific address or venue.

How far in advance should I book your VR services?

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We strongly recommend booking 2-4 weeks in advance to ensure availability, especially for weekend events, corporate team building sessions, school programs during the academic year, and popular celebration dates. However, we understand that sometimes events come together quickly - we can often accommodate last-minute bookings within 48-72 hours if our schedule permits. Contact us as soon as you know your event date and location in Toronto or the GTA!

Can you accommodate events with 100+ people in Toronto or the GTA?

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Absolutely! We can scale our mobile VR setup to accommodate large events, corporate conferences, school assemblies, and community festivals across the Greater Toronto Area. With multiple VR stations and a rotation system managed by our expert guides, we can provide immersive experiences for hundreds of guests efficiently. For large-scale events with 100-500+ attendees in Toronto, Mississauga, or anywhere in the GTA, we'll work with you to design the perfect setup, ensuring everyone gets quality VR time while maintaining smooth event flow.

Can't Find Your Answer?

We're here to help. For any other questions or for specific inquiries about your event, please get in touch with our team.

Contact Us